Refund policy

30-Day Return Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, undamaged, and in the same condition in which it was received. It must also be returned in its original packaging. You will need a receipt or other proof of purchase.

To request a return, please contact us at aegisacrylic@gmail.com. If your return is accepted, we will provide instructions explaining how and where to send your item.

Items returned without first requesting and receiving return authorization will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damages and Issues

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, please contact us as soon as possible at aegisacrylic@gmail.com. Include your order number and photographs of the item and packaging when possible so we can evaluate the issue and make it right.

Custom and Non-Returnable Items

Custom-made acrylic display cases, special orders, personalized products, and products made using customer-submitted measurements cannot be returned or exchanged unless they arrive damaged, defective, incorrect, or were made incorrectly by Aegis Acrylic.

Please carefully review all measurements and order details before purchasing a custom product.

Gift cards cannot be returned or refunded.

Sale Items and Promotional Discounts

Standard products purchased during a sale or with a promotional discount remain eligible under our regular return policy unless the product is specifically identified as Final Sale.

Using a discount code or purchasing during a storewide promotion does not automatically make a standard product final sale.

Custom-made, personalized, and special-order products remain non-returnable even when purchased with a promotional discount, except when damaged, defective, incorrect, or made incorrectly by Aegis Acrylic.

Exchanges

The fastest way to receive a different item is to return the item you currently have. Once the return is accepted, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If an order is shipped to the European Union, customers may have the right to cancel or return eligible orders within 14 days, as required by applicable law.

Returned items must be unused, undamaged, and in their original packaging. A receipt or other proof of purchase is required.

Custom-made, personalized, and made-to-order products may not qualify for the cooling-off period where an applicable exception is permitted by law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Original shipping charges are not refundable unless the return is the result of a damaged, defective, or incorrect item.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at aegisacrylic@gmail.com.