Frequently Asked Questions

Find answers about measuring your item, choosing acrylic, assembling your case, and ordering from Aegis Acrylic. Need help with a particular project? Contact our Michigan City, Indiana shop.

Choosing and measuring your case

How do I order a custom acrylic display case?

Use our custom case builder to enter your measurements, select your acrylic thickness, and review the preview and price. Check the final dimensions and configuration before adding your case to the cart.

Should I enter my item's measurements or the case's interior dimensions?

In item measurement mode, enter your item's actual maximum width, height, and depth, including packaging and anything that sticks out. The builder adds ¼ inch total to each dimension—approximately ⅛ inch on each opposing side. Do not add this allowance again yourself. If you already know the inside space you want, select interior mode and enter those interior dimensions instead. These are not the finished outside dimensions of the case.

Can you give me an example of the added clearance?

An item measuring 10 inches wide × 8 inches high × 3 inches deep would have a planned interior fit of approximately 10.25 × 8.25 × 3.25 inches when entered in item mode. Finished fit can vary slightly with fabrication tolerances. Contact us before ordering if you need a particularly precise fit.

What is the difference between Shield 3 mm and Aegis 6 mm?

Shield 3 mm is our lighter, economical clear acrylic option for many everyday shelf displays. Aegis 6 mm uses thicker acrylic for greater rigidity and a more substantial presentation. The best choice depends on your case size and intended use; contact us if you would like help choosing.

What can I display in an acrylic case?

Our cases can accommodate sealed trading card products, figures, models, sports memorabilia, awards, keepsakes, and other collectibles. Check the dimensions on each ready-made case listing, or use the custom builder for your own measurements. Include protective sleeves, packaging, or stands when measuring.

What if my dimensions or design do not work in the builder?

Send us your request with the width, height, depth, preferred material thickness, quantity, and reference photos when available. Each panel must fit our cutting equipment, so larger cases, shallow designs, dividers, and unusual shapes need an individual review and quote before ordering.

Assembly and care

Will my case arrive assembled? Do I need glue or tools?

Our standard finger-lock display cases ship flat and require assembly. Their interlocking panels are designed to fit together without glue or solvents. Remove the protective masking and follow the assembly instructions supplied with your order. If a joint will not seat with gentle pressure, stop and contact us rather than forcing it or striking the acrylic. Special designs may have different assembly instructions.

Why does the acrylic look cloudy or covered?

Acrylic panels may arrive with protective masking to help prevent surface scratches. Remove the masking from both faces before assembly. If the surface still looks damaged after the masking is removed, contact us with photos.

How should I clean my acrylic case?

Use a soft, clean microfiber cloth with lukewarm water and a little mild soap, then dry gently. Avoid abrasive pads, paper towels, ammonia-based glass cleaners, alcohol, and solvents, which can scratch or damage acrylic.

Are the cases airtight, waterproof, or UV-rated?

Our standard finger-lock cases are intended for indoor display and are not sealed enclosures. Do not treat them as airtight or waterproof. UV protection should only be assumed when a product listing explicitly specifies a UV-rated material; contact us before ordering if that is a requirement for your collection.

Production and shipping

How long does it take to process and ship an order?

Orders are typically processed within 1–3 business days, although custom projects and busy periods can take longer. Standard shipping typically takes 2–4 business days after shipment. These are estimates, and carrier delivery times can vary. Contact us before ordering if you have a deadline. See our shipping policy for details.

Do you offer free or express shipping?

Free standard shipping is available on eligible orders of $100 or more. Express shipping is available for $15 when offered at checkout. Express changes the shipping method; production and processing time still apply. Available destinations, rates, and eligibility are shown at checkout.

How do I track my order or correct my shipping address?

When your order ships, you will receive a shipping confirmation with tracking information when available. If your address is incorrect, contact us as soon as possible with your order number and the correct address.

Returns and order support

Can I return a case?

Eligible standard products have a 30-day return-request window after delivery and must be unused, undamaged, and in their original packaging. Return authorization is required. Custom-made cases, personalized products, special orders, and items made using customer-submitted measurements cannot be returned or exchanged unless damaged, defective, incorrect, or made incorrectly by Aegis Acrylic. Read our full refund policy before ordering.

What should I do if something arrives damaged or incorrect?

Inspect your order when it arrives and contact aegisacrylic@gmail.com as soon as possible. Include your order number, a description of the issue, and photos of the item and packaging when possible so we can review it and help resolve the problem.

Can I request multiple cases or acrylic parts instead of a display box?

Yes—contact us about multiple-case projects, special displays, or bulk quantities so we can review your requirements. For individual panels or other fabricated parts, visit our acrylic laser-cutting page.

Still have a question? Get in touch, or learn more about Aegis Acrylic.